How can we help?

You signed up without the invite code, so the app made an empty business of your own. Log out (Settings → Log out), open the invite link your manager sent you again, and sign up or log in from there. On the sign-up screen you can also choose Join with an invite code and type the code. If you meant to create your own business, you are in the right place: add your stores and crew under Settings.

Owners and managers: Settings → Stores & invite codes. Under each store, pick the role (Employee, Shift lead or Manager) and tap Invite: the message with the link and the code goes to your share sheet, so you can text or email it. New code makes a fresh one and retires the old one. You can also add a person under Crew with their email and the app offers to send the invite.

On the log-in screen, type your email and tap Forgot password? — a reset link comes by email. If your manager made your login for you, they can also set a temporary password from your crew row (🔑 Set login password); you choose your own at the next log-in.

Allow location for Storecrew in your phone's settings (or in the browser) and try again from inside the store. If it still says you are too far, the store's clock-in location or radius may be off: the owner fixes it under Settings → Stores — stand in the store, tap 📍 Use where I am now, and Save. A store without a location does not check where you clock in.

Before your first message the app shows the chat rules once: use chat for work, and no harassment, threats, sexual content, or sharing someone's personal information without their permission. Tap any message to Report to Storecrew (we review reports within one business day), Tell my company (the owners get an email with that part of the conversation), or Block the person. Store managers can hide a message in their store's room. One-to-one messages are not visible to your company's admins. New crew only see a store room's messages from the day they joined. Full rules: Terms → Team chat.

Settings → Delete my account removes your login. Your crew rows stay in the businesses you worked for (schedules and punches keep their history). A business where you are the only member is deleted with everything in it, and that cannot be undone. An owner who wants a whole business removed while others are still in it: write to us from the form below.